Frequently Asked Questions for your peace of mind.
Question: What material are your products made from, and what is PLA? Answer: Our products are crafted from PLA (Polylactic Acid), a biodegradable and eco-friendly filament commonly used in 3D printing. PLA is derived from natural resources such as corn starch, making it a renewable and sustainable choice. Unlike traditional plastics, PLA has the advantage of being compostable, meaning it can break down into environmentally friendly components over time. This makes PLA an excellent choice for those looking for 3D printed products that align with eco-conscious values. Question: How are the products made? Answer: Our products are created using a cutting-edge manufacturing process called 3D printing. This technology, also known as additive manufacturing, builds up layers of material to construct three-dimensional objects. In our case, we use a high-quality filament, such as PLA, which is melted and precisely deposited layer by layer to form the final product. This method allows for intricate designs and customized products, providing a level of detail and precision that traditional manufacturing processes may not achieve. The result is a unique and meticulously crafted item tailored to your specifications. Question: Can I choose the color of my product? Answer: Absolutely! We understand that personalization is key. In most cases, you have the flexibility to select from a palette of 23 vibrant colors, including unique options like silk, rainbow, and dual silk. This wide range allows you to tailor your 3D printed product to your preferences, ensuring it not only meets your functional needs but also aligns with your style and aesthetic preferences. We believe that the power of choice enhances your overall satisfaction with the final product. Question: Why can't I see a color option for a particular product? Answer: For certain items, like our Fidget Flexis, color options may be limited to the shade shown. This is because we've carefully chosen a specific color that complements the design and functionality of these products. Focusing on a predetermined color allows us to maintain consistency and ensures that each Fidget Flexi meets our quality standards. While you might not have color choices for these specific items, rest assured that the chosen color has been selected with care to enhance your overall experience with the product. If you have any specific questions or concerns, feel free to reach out to our customer support for more information. Question: How long will it take to receive my item after checkout? Answer: All our products are made to order to ensure the highest quality and customization. Once you complete the checkout process, please allow up to 7 working days for us to craft and prepare your item for shipment. This timeframe includes the time required for 3D printing, quality checks, and packaging. We strive to get your unique product to you as swiftly as possible while maintaining the standards that make our items special. You will receive a confirmation email with tracking information once your order is on its way. If you have any specific questions about your order, our customer support team is here to assist you. Question: Which courier service do you use for shipping? Answer: We use the reliable services of Evri for our deliveries. Evri is known for its efficient and secure shipping methods, ensuring that your order reaches you in excellent condition and on time. During the checkout process, you have the option to include any specific delivery instructions. If you have unique requests or preferences regarding the delivery of your order, please feel free to add these details at checkout. Alternatively, you can reach out to our customer support team, and we'll do our best to accommodate your specific delivery needs. Your satisfaction is our priority, and we want to make sure your order is delivered just the way you want it. Question: What is your return process? Answer: We understand that sometimes issues arise, and we want to make the return process as straightforward as possible. Here's a summary of our return process: Timeframe: You have 30 days from the date of receiving your item to request a return. Eligibility: To be eligible for a return, ensure your item is unused, in its original packaging, with tags, and accompanied by the receipt or proof of purchase. Initiating a Return: Contact us at hayley@happybee3d.com to start the return process. Return Address: Send your return to 8 Orchard Court, Caxton Drive, Highbridge. TA9 3FY. Damages and Issues: Inspect your order upon receipt, and if you find any defects, damages, or receive the wrong item, contact us immediately. Non-Returnable Items: Custom products, sale items, and gift cards cannot be returned. Exchanges: For a quicker exchange, return the item and make a separate purchase for the new item. EU Cooling Off Period: If you are in the European Union, you have a 14-day cooling-off period to cancel or return your order for any reason, provided the item is in its original condition. Refunds: Once we receive and inspect your return, approved refunds will be processed within 10 business days to your original payment method. If more than 15 business days have passed since approval, contact us at hayley@happybee3d.com for assistance.